The health minister has weighed in on the case of the elderly woman at the Greater Niagara General Hospital who broke her leg at the entrance of the facility in Niagara Falls but was told to call an ambulance.

Deb Matthews says the situation is unacceptable and disappointing, adding this isn't the standard of care people should expect.

82-year-old Doreen Wallace broke a leg and badly cut-up her arm in a fall inside the double-door entrance to the GNGH.  Her family was forced to call an ambulance before a passing doctor took matters in to his own hands and brought her to the ER himself.  It took almost a half-hour before she was moved.

On Tuesday, NHS supervisor Dr. Kevin Smith said a review of the incident is underway, adding NHS policy is moving towards giving people who need medical care "a rapid response and transport to the appropriate clinical setting"

Smith also apologized to the woman and her family.