Ottawa is working with the Japanese government to try to support 251 Canadians who are stuck on a cruise ship off the port city of Yokohama.
They face a 14-day quarantine in their cabins after nine passengers and one crewmember were taken off the ship with large white sheets covering them head-to-knee and transported to hospital.
There are 2666 passengers and 1045 members aboard the Diamond Princess.
Tests are pending on 273 people who had symptoms or had contact with a man who was diagnosed with the virus after leaving the ship in Hong Kong.