Hydro One announced today that it is launching a new Winter Relief Program to help customers in hardship get their electricity service reconnected for the winter.
Right now about 1,400 Hydro One residential customers are currently without electrical service due to unpaid balances.
Ferio Pugliese, Executive Vice President, Customer Care and Corporate Affairs says they're changing the way they do business and by doing so they are currently reviewing all their customer-facing policies and practices.
The Winter Relief Program is one of many changes they'll be undertaking.
As an extension to Hydro One's annual pause on disconnections, Hydro One is reaching out to customers without electrical service to arrange reconnection for the remainder of the winter.
Hydro One says it will work with customers interested in the program to determine what payment arrangements they can afford, waive all reconnection fees as well as discuss the best plan to help them get back on track.
Hydro One says any customer experiencing difficulties paying their bill to contact the customer communications centre at 1-888-664-9376 or to visit our website to learn more about this program.